webrampage

I have been using Paypal on & off since the day it came out.  At the beginning it used to be one of my favorite site and found it to be very beneficial. Infact I used to use it whenever i used to list my stuff on ebay. Then I saw many competitors come and go. Remember c2it from citibank and etc. Anyways, lately I have found that paypal is not as user friendly as it claims to be. Good luck if you are a seller and some professional scammer scammed you. My friend who is a collector recently got scammed and had a very hard time dealing with PayPal. Good luck to you Mr. Buyer if your seller is in a foreign country. Paypal will make your life miserable. And did you ever try calling into their customer service phone number? That brings me to the 2nd point.

Skype – Last friday night I signed up for skype service. Purchased 1 local number and paid for it. Then subscribed to the monthly unlimited USA & Canada plan. Also paid the annual fee up front.  (By the way, skype does not accept American Express. Only Visa, master card and direct debit. hmm.. I wonder why??) After I receive the confirmation email confirming my subscription and purchase, I logged in to the skype account from the skype console. It is then I realized that it shows my account $1.30 balance. I was surprised specially when I just paid for 1 year unlimited. I gave Skype aka Ebay the benefit of the doubt and decided to give it 24hrs to update their system. Remember this is on Friday night 9pm EST.

I login to my skype console on sunday morning and I still see a $1.30 balance. hmm.. I decided to wait till Monday 9am EST. May be its a weekend thing. I logged in again on Monday morning at 11:30am and the balance is still $1.30. This is when I thought that may be I will call up customer service and straighten it out. I searched and googled only to learn the hard way that skype does not have a customer service number. Everything is handled via email (hmm.. they must have off shored their stuff to Mars for cheaper labor). WTF? Ebay bought Skype. Last time I checked, Ebay is a billion dollar company. How come they do not have a customer service phone number?Any Tom, Dick & Harry knows that if you are opening a business you need a phone number so that your customers can reach you. Especially when its a phone company. To me skype is worse than those fly by night companies such as viaTalk and voip.com. Message to skype aka ebay executives: Remember you are in the phone business. You sell phone numbers. Get yourself a phone line. Listen to your customers before its too late unless you want to be the next Circuit City or CompUSA.

And the fact that they made it very hard to reach customer service aggravated me further. You can not email them directly. You have to fill out a form. I got so upset that I just decided to cancely my subscription with Skype. So I requested them for a full refund. Let’s see if I receive my full refund.